Terms of service
1. Identification, Acceptance and Access to the Website
These Terms and Conditions govern access to and use of the Website kelme.id owned by PT. Kelme Sports Indonesia (hereinafter, "KELME"), having its domicile Metropolitan Square 11th Floor, Jl RA Kartini Kav 14, Cilandak Barat, Jakarta Selatan 12430.
You may contact KELME via email at: cs@kelmeid.com.
Access to the Website implies acceptance of these Terms and Conditions, as well as any amendments and/or additional legal texts that KELME may include in the future.
Access to and browsing of the Website does not require User registration and shall be entirely free of charge.
2. Purpose
This Website has been developed by KELME in order to offer Users the possibility of purchasing different models of footwear (football, basketball, running, casual, padel, etc.); sportswear (kits, clothing, etc.), as well as sports equipment (backpacks, gloves, hats, balls, etc.) (hereinafter, the "Product(s)").
3. Operation of the Website
The Website makes available to Users the purchase of the Products offered therein:
Purchase of In-Stock Products: The Website shall indicate those Products that are available in stock and may therefore be purchased by Users at the time they wish to do so.
4. User Account
The Website offers Users the possibility of creating an account through an online form, which must be completed with the required data.
Users shall bear full responsibility for the use of their User account. Consequently, Users are responsible for the proper safekeeping and confidentiality of the username and/or passwords enabling access to their account and undertake not to transfer their use to third parties, whether temporarily or permanently, nor to allow access to third parties.
Pursuant to the foregoing, Users must immediately notify KELME via email at cs@kelmeid.com of any improper use of their username and/or password, due to circumstances such as theft, loss, or unauthorized access, so that KELME may proceed with cancellation, blocking, and/or disabling as soon as it becomes aware of the improper use of the User Account. Until such circumstances are reported, KELME shall be exempt from any liability arising from the improper use of usernames or passwords by unauthorized third parties.
In connection with the filling in of the online form by the User, the User hereby agrees to grant KELME the right to manage the personal data provided by the User to KELME.
5. User Conduct on the Website
Users undertake to make lawful, diligent, honest, and proper use of all information or content to which they have access through the Website, in accordance with the principles of good faith and in compliance at all times with applicable law and these Terms and Conditions.
In particular, but without limitation, Users shall not:
- Register or provide data that is untrue, inaccurate, incomplete, and/or not up to date, nor access the Website using the name, identifying details, or password of another User, nor impersonate any person or identity.
- Use the Website for fraudulent purposes or in connection with criminal offenses or unlawful activities of any kind.
KELME reserves the right to deny any attempt to access the Website, cancel accounts, remove or modify content, or cancel the provision of Services in cases of improper use of the Website.
6. Orders and Conditions of Sale
KELME ships to all regions of the Republic of Indonesia.
Orders are shipped via delivery services appointed by KELME with a reasonable estimated time.
For proper shipment, the customer must provide accurate and complete shipping details, including: name, telephone number, address, postal code, town/city, and province. In case of error, KELME shall not be responsible for delivery delays.
In certain cases, specific conditions, or special promotions, KELME reserves the right to change shipping conditions and amounts.
In case of incidents regarding shipment status, the User must contact KELME via email at: cs@kelmeid.com, or an online complaint form provided by KELME.
Under no circumstances shall KELME intentionally offer for sale more units than are available. If a Product is unavailable after an order has been placed, the User shall be informed and offered the possibility to delay delivery, replace the Product with a similar one, or alternatively receive a refund of the amount paid.
7. Information on KELME Products and Services
The data included on the Website in Product descriptions is provided for informational purposes only.
KELME disclaims any liability for errors appearing in such information, although it undertakes to take all measures within its power to correct such errors or omissions as soon as possible after being informed thereof. In certain cases, specific conditions, or special promotions, kelme.com reserves the right to change the conditions and prices of products and promotions.
8. Timeframes, Place of Delivery, and Loss
8.1. Product Delivery: KELME undertakes to deliver the Product in perfect condition to the address indicated by the User. To optimize delivery, Users are requested to indicate an address where the order can be delivered during normal business hours.
KELME shall not be liable for delivery errors caused when the delivery address entered by the User in the order form is inaccurate, does not correspond to reality, is false, or has been omitted.
Without prejudice to the foregoing, KELME undertakes to adopt all measures within its reach so that orders may be delivered within the agreed time, or otherwise as soon as possible, to the satisfaction of the recipient.
8.2. Delivery Time and Notification: Delivery of items purchased through the KELME Website is carried out through a delivery service appointed by KELME and will be delivered within a reasonable period of time.
The User should note that during certain dates and periods of the year, delivery times may be affected (sales periods, Idul Fitri, Christmas, etc.) due to saturation of transport services. Therefore, Users are advised to purchase items sufficiently in advance.
KELME will not make deliveries on Saturdays, Sundays, and/or public holidays.
Shipping costs are not included in the price of the products. However, the User shall be informed prior to purchase.
8.3. Due Diligence Upon Delivery: The User must verify the good condition of the package with the carrier delivering the Product.
If any anomaly or incident is detected, it must be noted on the delivery note and communicated to KELME via email at: cs@kelmeid.com.
9. Returns and Right of Withdrawal
9.1. Returns Due to Manufacturing Defects: If, upon delivery, the product does not conform to the contract, the User must immediately contact KELME within 3 calendar days of receiving the goods via cs@kelmeid.com, providing details of the product and the damage or defect.
During the warranty period, the User may return to KELME, free of charge, any Product with a manufacturing defect.
KELME shall examine the returned product and notify the User by email within a reasonable period whether a refund or replacement is appropriate. Refunds or replacements shall be made as soon as possible and, in any event, within 14 days from confirmation.
Refunds shall include delivery costs and return shipping costs, where applicable. The refund shall be made using the same payment method used for purchase.
Each returned Product must be unused and with all labels, packaging, documentation, and accessories. Failure to return the Product in its original packaging may result in depreciation.
To activate the warranty, the purchase invoice from the Website must be presented, and the product serial number must match KELME's records.
The warranty commences on the date of delivery and/or acceptance of the order.
The Product must not have been improperly used, negligently handled, involved in an accident, altered, repaired without authorization, used contrary to manufacturer instructions, or damaged by natural wear and tear.
If the Product fails to meet these requirements, KELME may refuse repair or replacement, to the extent permitted by law.
9.2. Return Policy – Right of Withdrawal: If the User is not satisfied with the Product, they shall have 14 calendar days from receipt to return it without penalty.
Returns shall be arranged after contacting cs@kelmeid.com.
The User shall bear the direct cost of returning the Product.
To formalize the withdrawal, the User must complete and send the withdrawal form to cs@kelmeid.com.
Once received, KELME's Customer Service team shall contact the User with instructions.
Products must be returned unused, in perfect condition, with all labels, packaging, documentation, and a copy of the delivery note or invoice.
Refunds shall be processed within 14 calendar days from receipt of the Product at KELME's warehouse. Shipping costs shall not be refunded.
For size or color changes, the User must contact cs@kelmeid.com within 14 days. Availability will be verified. If available, the User must return the Product in perfect condition before the exchange is processed.
Delivery time for the new Product depends on availability.
10. Intellectual Property
All rights to the content, design, and source code of this Website, including photographs, images, texts, logos, designs, trademarks, trade names, and data, are owned by KELME or by third parties who have authorized their use.
KELME grants no license or authorization over its intellectual or industrial property rights. Access and browsing shall not imply waiver, transfer, or license.
Unauthorized use shall constitute a serious breach and give rise to legal liabilities.
11. Disclaimer of Liability
KELME provides no guarantees and shall not be liable for damages arising from access to or use of the Website, including but not limited to:
- Lack of availability or continuity of the Website;
- Lack of usefulness for any purpose;
- Content of third-party websites linked;
- Existence of viruses or malicious programs;
- Unlawful or improper use by Users;
- Incidents due to User negligence;
- Comments infringing applicable law;
- Force majeure events.
12. Hyperlinks
The Website may contain links to third-party websites. KELME assumes no responsibility for their content, which is provided for informational purposes only.
13. Amendments
KELME reserves the right to amend these Terms and Conditions. Amendments shall be valid upon publication on the Website.
14. Severability Clause
All clauses shall be interpreted independently. If any clause is declared null, the remaining provisions shall remain in force.
For complaints, Users may contact: cs@kelmeid.com
15. Governing Law
These Terms and Conditions are governed by law of Republic of Indonesia.
16. Dispute Resolution
All disputes, disputes or differences arising between the Parties to this Term and Conditions or relating to or relating to this Term and Conditions shall be resolved by deliberation.
If any dispute arising hereunder cannot be resolved amicably within 30 (thirty) calendar days from the date the disputed matter is first raised by either Party, then any dispute arising out of and/or in connection with this Term and Conditions which remains unresolved through amicable settlement or through any alternative dispute resolution mechanism provided herein shall be submitted to the competent Consumer Dispute Settlement Agency (Badan Penyelesaian Sengketa Konsumen – BPSK), with due observance of the prevailing laws and regulations in the field of consumer protection.
17. Copyright Policy
All content, images, graphic design, function, and accompanying documentation placed within the websites are protected by both Indonesian and International Copyright laws and treaties.
Any logo or graphics included in the Website are copyright-protected. No program, code, part, image, algorithm, video clip, audio sample, text, or computer-generated sequence of images may be copied or used in any way by the user except for the purposes explained.
You may not alter, delete, or add any files to the Website. The sale or distribution of any content included in the Website is strictly forbidden. It is not a violation to share or forward links to any content included in the Website to a potential browser and/or customer.
This Website is provided on an "as is" basis, without any other conditions, expressed or implied, including but not limited to warranties of merchantable quality, merchantability, or fitness for a particular purpose, or those arising by law, statute, usage of trade, or course of dealing.
This license gives you the right to use the Website, but all rights not specifically mentioned in this agreement, including ownership rights, intellectual property rights, trademarks and copyright, are reserved by PT Kelme Sports Indonesia.
18. Limitation of Liability
To the fullest extent permitted by law, we accept no liability in respect of any user content. Your access to and use of KELME's services or any content is entirely at your own risk.
To the fullest extent permitted by law, under no circumstances shall KELME, the affiliated entities and third parties connected to us be liable for any direct, indirect, consequential, punitive, special or exemplary loss or damage (whether such losses were foreseen, foreseeable, known or otherwise) arising from, out of or in connection with the use of KELME's services or content or inability to use KELME's services or access KELME's content, including without limitation: (i) injury and/or damage to persons or property as a result of any statement, including any actual or alleged defamatory statement; (ii) losses suffered by any third party, including infringement of any intellectual property or privacy rights; (iii) loss of data; (iv) loss of revenue or anticipated profits; (v) loss of business or contracts; (vi) loss of opportunity; (vii) loss of anticipated savings; (viii) wasted management or office time; or (ix) loss of goodwill or injury to reputation.